Return shipping and transportation costs at Jetskis and Boats Store & Rentals can vary significantly based on the type of product being returned. Larger items such as boats, jet skis, and trailers may require specialized transportation services, which can incur higher costs. In contrast, smaller items like parts and accessories might be eligible for standard parcel or freight services, which are generally less expensive. It's crucial for customers to confirm who is responsible for these costs before arranging a return, as this can depend on the specific circumstances of the return and the product involved.

For international returns, additional considerations such as customs duties and international shipping fees may apply. We recommend contacting our customer support team to get a detailed understanding of the potential costs involved in returning your specific product. This ensures transparency and helps you make an informed decision about your return options.

For orders that are already in transit, cancellation may not be possible, and a return process might need to be initiated instead. It's essential to review the terms and conditions associated with your purchase to understand any potential fees or conditions related to cancellations. Our goal is to provide a seamless experience, so please reach out to our support team for guidance on your specific situation.

We understand that circumstances can change after an order is placed. Cancellation eligibility depends on the product, order status, fulfillment stage, transportation arrangements, and applicable purchase terms.

Because some marine products require inspection, preparation, specialized handling, or transportation arrangements, a cancellation may not be available at every stage of an order.

Customers who wish to cancel an order should contact our customer support team as soon as possible.

Return shipping and transportation costs depend on the reason for the return, the type and size of the product, the condition of the product, and the applicable return terms.

Customers should contact our team before arranging or paying for return transportation. Where a return is approved, we'll provide applicable instructions regarding transportation and any costs that may apply.

Boats, jet skis, yachts, trailers, and other large marine products may require specialized transportation, loading, unloading, securing, and handling.

Transportation costs for these products can be substantially higher than ordinary parcel shipping and may vary based on product size, weight, dimensions, destination, accessibility, carrier availability, distance, and transportation method.

Customers should not arrange independent return transportation without first receiving applicable instructions from our team.

Return requirements can vary depending on the type of marine product purchased. Boats, jet skis, yachts, engines, OEM parts, accessories, and other marine equipment may have different requirements based on their condition, usage, installation status, transportation needs, and applicable product-specific terms.

Please review the applicable product listing and return requirements before requesting a return.

Yachts and other high-value vessels may require product-specific arrangements for cancellation, inspection, transportation, return authorization, and refunds.

Because these transactions can involve substantial transportation and preparation costs, customers should contact our team before requesting a cancellation or return.

Applicable terms may vary depending on the vessel and stage of the transaction.

Used, installed, modified, or operated engine components may have different return requirements from new and unused components.

Customers should verify the part number, application, compatibility, and specifications before installation. Components that have been installed or altered may not qualify for return under applicable terms.

Products obtained specifically at a customer's request or sourced as a special order may be subject to additional cancellation or return restrictions.

Special-order products may involve supplier commitments, customized sourcing, deposits, transportation arrangements, or other costs that can affect return eligibility.

Review the applicable terms before placing a special order.

Products that are damaged after delivery due to improper handling, use, storage, installation, modification, accident, or other customer-related circumstances may be subject to return restrictions.

If your product arrives with transportation damage, contact us as soon as possible and provide photographs and relevant delivery information so the issue can be reviewed under the applicable shipping and return terms.

Where a specific return period applies to a product, return requests submitted after that period may be subject to additional restrictions or may not qualify for return.

The applicable return period, where one exists, should be determined from the relevant product listing, purchase documentation, order terms, or applicable return policy.

If you're unsure whether your order is still within the applicable return period, contact customer support before shipping the product.

Explore answers to frequently asked questions regarding our return and refund policies to ensure a smooth experience.

Jet skis are eligible for return within 30 days, provided they have not been used and are in original condition. Contact us for further guidance.

Returns for used boats or jet skis are evaluated on a case-by-case basis. Please reach out to our customer service for assistance.

Marine engines can be returned if they are unused and in their original packaging. Please contact our support team for return procedures.